CrocoSlots Casino Privacy Policy

At CrocoSlots Casino, we are fully committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your data when you access our website at https://www.crocoslots.com/ and use any of our services. By registering an account, using the CrocoSlots login, or browsing our platform, you agree to the practices described in this document. We encourage you to read it carefully before using our services.

Who We Are

CrocoSlots Casino is operated by Metlait SRL, a company incorporated under the laws of Costa Rica. We hold a valid gaming licence issued by the Tobique Gaming Commission (licence no. 0000064). Our platform is designed to serve players in Australia, New Zealand, Canada, and Europe, offering gaming services in English, German, French, and Norwegian. If you have any questions about how we handle your data, you can reach us at support@crocoslots.com.

Information We Collect

When you create an account, make a deposit, claim a CrocoSlots bonus, or interact with our platform in any way, we may collect the following categories of personal information:

Full name, date of birth, and nationality
Email address, phone number, and residential address
Username, password, and account preferences
Payment details including card numbers, e-wallet IDs, and cryptocurrency wallet addresses
Identity verification documents (passport, national ID, proof of address)
Gaming activity, transaction history, and bonus usage (e.g., CrocoSlots promo code redemptions)
Device information, IP address, browser type, and session data
Communications with our customer support team via live chat or email

We at CrocoSlots collect only the information that is necessary to provide you with a secure, compliant, and enjoyable gaming experience. We never collect data that is irrelevant to the services we offer.

How We Use Your Information

Our CrocoSlots platform uses the personal data we collect for the following purposes:

Account management: We use your registration details to create and maintain your account, process the CrocoSlots casino login, and allow you to access all features of our platform.
Identity verification: We are legally required to verify your identity as part of our Know Your Customer (KYC) obligations before processing withdrawals.
Payment processing: We use your financial data to process deposits (minimum €20) and withdrawals (minimum €20) across all supported methods, including cards, e-wallets, and crypto.
Bonus and promotions management: We track your eligibility for offers such as the Welcome Package of €8,000 + 400 Free Spins, CrocoSlots bonus codes, cashback promotions, and VIP programme benefits.
Fraud prevention and security: We monitor account activity to detect suspicious behaviour, prevent money laundering, and protect the integrity of our services.
Regulatory compliance: We process your data to meet our obligations under applicable gambling and data protection laws.
Customer support: We use your contact and account data to respond to your queries submitted via live chat or email.
Marketing communications: Where you have given your consent, we may send you promotional emails, including information about CrocoSlots bonus offers and free spins.

Legal Basis for Processing

We process your personal data on the following legal grounds:

Contractual necessity: Processing is required to fulfil the agreement between you and us when you register and use our services.
Legal obligation: We must comply with anti-money laundering (AML) regulations, responsible gambling requirements, and gaming licence conditions.
Legitimate interests: We have a legitimate interest in detecting fraud, securing our platform, and improving our services.
Consent: Where required by law, we will ask for your explicit consent — for example, before sending marketing communications.

Data Sharing and Disclosure

We do not sell your personal data to third parties. However, at CrocoSlots Casino, we may share your information with trusted partners and service providers under strict confidentiality agreements in the following circumstances:

Payment processors: Visa, Mastercard, Skrill, Neteller, and other supported payment providers require access to transaction data to complete financial operations.
Game providers: Providers such as Evolution, Pragmatic Play, NetEnt, Microgaming, Play'n GO, and others may receive limited technical data to deliver their content on our platform.
Identity verification services: We work with KYC and AML compliance partners to fulfil our legal obligations.
Regulatory authorities: Our CrocoSlots licensing body — the Tobique Gaming Commission — and other competent authorities may require access to certain records.
Legal proceedings: We may disclose data if required by law, court order, or to protect our legal rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies on the CrocoSlots website to enhance your experience, remember your preferences, analyse site traffic, and deliver relevant content. You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our platform.

Data Retention

We retain your personal data for as long as your account remains active and for a defined period after closure, in accordance with our legal and regulatory obligations. In most cases, we are required to keep records for a minimum of five years following the end of our business relationship with you.

Your Rights

Depending on your jurisdiction, you may have the following rights with respect to your personal data held by us:

The right to access the personal information we hold about you
The right to request correction of inaccurate or incomplete data
The right to request deletion of your data, subject to our legal obligations
The right to object to or restrict certain types of processing
The right to withdraw consent at any time where processing is based on consent
The right to data portability in a structured, machine-readable format

To exercise any of these rights, please contact our support team at support@crocoslots.com. We will respond to your request within a reasonable timeframe in accordance with applicable law.

Data Security

We at CrocoSlots implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, loss, alteration, or disclosure. These measures include SSL encryption, secure payment gateways, and strict internal access controls. While we take every reasonable precaution, no system is entirely immune to risk, and we encourage you to keep your login credentials confidential.

Restricted Countries

Our services are not available in certain jurisdictions including, but not limited to, the United States, United Kingdom, Russia, Ukraine, China, Iran, North Korea, and numerous others listed in our Terms and Conditions. We do not knowingly collect data from residents of these territories. If we discover that data has been collected from a restricted jurisdiction, we will take steps to delete it promptly.

Children's Privacy

Our platform is strictly for adults aged 18 or over (or the applicable legal gambling age in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a minor has provided us with their data, please contact us immediately so we can take appropriate action.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or services. We will notify you of any material changes by posting the updated policy on our website. Your continued use of the CrocoSlots platform following such updates constitutes your acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data at CrocoSlots Casino, please do not hesitate to reach out to us:

Email: support@crocoslots.com
Live Chat: Available 24/7 on our website
Operator: Metlait SRL, Costa Rica

We are here to help and will do our best to address your concerns promptly and transparently.

Content updated: July 23, 2026